Client Stories and Testimonials

“Janelle” was working with her PLAN of PA Care Manager to establish a medical care team for some significant health diagnoses. She struggled with anxiety around getting medical care and often has, historically, refused care. In addition, she was not receiving all the benefits for which she was eligible. We had specific hopes that she would qualify for some services to be provided at no cost under the waiver program. While working on these important goals, Janelle became pregnant and made the decision to raise her baby.

Janelle’s PLAN of PA Care Manager worked to build a relationship of trust. She supported Janelle to take care of her own medical needs as well as maintain optimal health for the baby. Janelle’s trust was crucial in setting up the appropriate medical care team; scheduling and attending appointments; and conducting the prescribed follow up. Right now both mommy and unborn baby are healthy.

In addition, Janelle and her PLAN Care Manager have assured that Janelle now receives all benefits for which she is eligible and she is receiving some services which are now paid for under the waiver program. Once the baby is born, Janelle and her Care Manager will work together to assure that she and her baby get the proper medical attention and have access to all available benefits.

While Janelle is a resilient and strong person, she relies on her PLAN of PA Care Manager to assist her with these foundational supports that allow her to live a healthier life. The relationship they have developed provides her with a safe place to discuss some difficult challenges and discover solutions.

Janelle’s name was changed for this story to protect her privacy.

PLAN of PA’s Care Management Services Areas:

  • Vocational: Obtain employment or pursue a vocation.
  • Housing: Secure housing; Coordinate a move; Cleanup and maintenance of current housing to avoid eviction
  • Finance: Money Management, Budgeting; Shopping support; Representative Payee Bill Pay (for Care Management and Trust clients)
  • Health & Wellness: Coordinate medical appointments; Support and guide appropriate follow up as directed by medical professionals; Arrange transportation to medical appointment, etc.
  • Government Benefits Acquisition: Obtain waivers; Initiate / reinstate benefits such as Monthly SSI/ SSD payments, food stamps, Medicaid: Engage government agencies on behalf of the person with Special Needs.
  • Social Support & Connection: Connect the person to the community; Increase the strength of existing relationships; Decrease isolation.

“Renee” was successfully residing in a group home for many years. A little over a year ago she began to struggle with her mental illness and was hospitalized briefly. As soon as she showed slight signs of improvement, she was discharged back to the group home. At this time, her health issues made it impossible for her to walk upstairs to her bedroom; so, the shared living room became her bedroom.

PLAN of PA  found Renee an intermediate treatment facility where she could work on the issues that remained from her recent psychiatric hospitalization. Unfortunately, this arrangement only lasted days before she was discharged without a plan. At this juncture, Renee’s PLAN of PA Care Manager found her a geriatric oriented psychiatric facility. Here she was able to stabilize and recover enough to be discharged to a Skilled Nursing Unit to resolve her physical symptoms. She remains in this facility today.

People with behavioral health and physical diagnoses can and do recover – every day. But often they don’t recover without the right support. Without PLAN of PA to advocate for Renee and follow up when residential and in-patient treatment did not work out, her chances for recovery would have been bleak. Even in the Skilled Facility, there have been challenges with medication and behaviors where the PLAN of PA Care Management team is able to follow up and advocate for Renee.

Renee’s name was changed for this story to protect her privacy.

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